Returns & Exchanges
At Treasures of NYC, we curate a unique collection of luxury vintage items, and due to the exclusive nature of our inventory, all sales are final. We encourage customers to review all high-resolution photos and detailed condition reports before completing their purchase.
Review Product Details
Carefully examine all product descriptions, measurements, and condition ratings provided on the item page to ensure the piece meets your expectations.
Authentication Guarantee
Rest assured that every item undergoes a rigorous multi-point inspection by our in-house experts to guarantee 100% authenticity before it reaches your door.
Inquiry Window
If you believe an item was misrepresented or arrived in a condition not specified, please contact our concierge team within 48 hours of delivery.
Resolution Process
Submit clear photos of the item and the original packaging to our support email to initiate a formal review for a potential store credit adjustment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing